IT Systems Management and Maintenance
Keep business IT running: troubleshooting, networks, security, backups, asset management and support.
Course overview
Learn how to keep a business IT environment healthy after it is built. The course covers day to day support, preventive maintenance, security, backups and the records an IT officer needs to manage equipment and report to management.
Who it is for
IT officers, office administrators, trainers and anyone responsible for computers, networks and equipment in an organisation.
Format, schedule and group size can be arranged to suit your team. Get in touch to discuss.
Module outline
Module 1
Hardware and troubleshooting
- Diagnosing common computer faults
- Preventive maintenance checks
Module 2
Operating systems
- Windows, Linux and Mac setup, users and updates
- Software installation and licences
Module 3
Networking basics
- LAN, Wi-Fi, IP addressing and file sharing
- Finding and fixing common network faults
Module 4
Security and backups
- Passwords, antivirus and safe internet practice
- Backup, recovery and data encryption basics
Module 5
IT asset and inventory management
- Asset registers and equipment budgeting
- Maintenance schedules and replacement planning
Module 6
Support and documentation
- Logging issues and tracking fixes
- Maintenance logs and progress reports
What you will be able to do
- Troubleshoot and maintain computers and small networks
- Protect data with sound security and backup routines
- Keep clear records and report on IT assets and support work